Template Registration Process for Jio DLT

Template Registration Process for Jio DLT

Content Template Process

        1.         Select Template > Content Template Registration Therefore
       2.Choose the Template type of communication – Promotional / Transactional / Service Inferred / Service              Explicit. Know more here
    • for Instance, your transactional templates select the ‘Service Inferred Transactional’             category templates are reserved for bank OTPs only.
  1. Choose template type as SMS
  2. Select a Category from the drop-down list (Only for Promotional and Service Explicit type)
  3. Select Consent ID from the drop-down list (Optional)
  4. Search and select all Headers that you would want to use with this template
    • You can select multiple headers to Ensure all the headers that are required for the template are selected during creation.
  5. Add the template content in the ‘template content’ text box and click Submit
    • Currently, Jio DLT supports templates in the English language only
Content Template Validations
  • Firstly, 2 or more spaces are not supposed to use between 2 words, before a word or after
  • Secondly, All special characters (found on keyboard) are allowed, except < and >
  • Thirdly, The variable format is {#var#} which is case sensitive
  •  Fourthly, the Variable can be inserted by clicking the radio button (insert variable) above the text box
  • Fifthly, Trans/Service category messages should have variable
  • Further, the Promo category can have complete fixed content or with a variable part
  • Therefore, there is no limitation in of variable per message but each variable-length can’t exceed 30 chars
  • Likewise, Values like amount, date, a/c no, merchant names, OTP, codes, URL, customer names, card type, etc. needs to be replaced with
  • In case trying to upload the same template, the portal would show an error as “Template Message
             already registered (Template Name – ****)”
  • According to new guidelines shared by operators, all content templates must include your brand name/complete business name/trademark in the message footer. Content templates that do not include brand names will be rejected after 31st October, See how to add your brand name/entity name in the examples below. The brand names are highlighted.
  • Scenario
    Entity Name
    Sample DLT templates
    Entities notably called with abbreviations and unique
    Entity Name: State Bank of India
    Brand:·  State Bank of India
    ·         SBI
    ·         OTP for online purchase of Rs. {#var#} at
    {#var#} thru State Bank Debit Card {#var#} is
    {#var#}. Do not share this with anyone – SBI
    ·         OTP for online purchase of Rs. {#var#} at
    {#var#} thru State Bank Debit Card {#var#} is
    {#var#}. Do not share this with anyone –
    State Bank of India
    Entities whose abbreviations represent 2 different names, must use a complete entity name at the footer.
    Entity name with same abbreviations:
    ·         National Payments Corporation of India (NPCI)
    ·         Amt. of {#var#} for {#var#} ({#var#}) will be credited to your A/C of {#var#} – National Payments Corporation of India
    ·         Amount  {#var#} for {#var##} ({#var#}) has been generated with the due date of {#var#} – Nuclear Power Corporation of India
    Entities whose registered name is different from their registered trademark name can use their trademark name.
    Entity Name: Bundl Technologies Private Ltd Brand: Swiggy
    Entity Name: Atria Convergence Technologies Ltd Brand: ACT Fibernet
    ·         Dear Customer, ₹{#var#} has been deducted from your Swiggy Money balance at {#var#}. Updated Swiggy Money balance is ₹{#var#} – Swiggy
    ·         Dear Customer, thank you for choosing ACT. Our engineer will visit in the next {#var#} hours. – ACT Fibernet
    Entities having multiples brands operated under its registered name, should use their complete brand name.
    Entity Name:
    Aditya Birla Fashion and Retail Limited
    Brands:
    ·         Pantaloons
    ·         American Eagle
    ·         Louis Philippe
    ·         Congratulations! \n Your shopping has unlocked a gift voucher of Rs. {#var#} on Rs.
    {#var#} spend. Valid till 15th Dec. TC. Use Code: {#var#} – Pantaloons
    ·         As we turn 2 in India, visit the American Eagle store and get a {#var#} OFF, exclusively for you! Limited period offer. *T&C apply– American Eagle
    ·         Congrats! \n Your shopping has unlocked a gift voucher of Rs.{#var#} redeemable at {#var#} on Rs.{#var#} spend. Valid till {#var#}. TC. Use Code: {#var#} – Louis Philippe
  • Content Template Types

    Service Inferred

    Any message arising out of a customer’s action or their existing relationship with the enterprise, that is not promotional, will be considered as a Service-Inferred message.
    What can it be used for?
    • Confirmation messages of net-banking or credit/debit card
    • Product purchase confirmation, delivery status, from e-comm websites.
    • Customer making payments through payment wallet over an e-commerce website/mobile app and an OTP is sent to complete the
    • OTP’s required for e-comm website, app login’s, social media apps, authentication/verification links,
    securities trading, Demat account operations, KYC, e-wallet registration, etc.
    • Messages from TSP/ISP.
    • Periodic balance info, bill generation, bill dispatch, due date reminders, recharge confirmation (DTH, cable, prepaid electricity recharge, etc), delivery notifications, and any other periodic
    • Messages from retail stores related to the bill,
    •  Schools-attendance/transport
    • SMS  from hospitals/clinics/pharmacies/radiologists/pathologists about registration, appointment, discharge, reports.
    • Confirmatory messages from app-based
    • Govt/DOT/TRAI mandated
    • Service updates from car workshops, repair shops, gadgets service
    • Directory services like Justdial, yellow
    • Day-end/month-end settlement alerts to securities/Demat account holders
    Example
    Actual Message
    Required Template Format
    Thank you for using EMI Facility on your IDBI Bank Credit Card 4***3495. EMI request for Rs. 25000.00 executed on 01/07/2019
    Thank you for using EMI Facility on your IDBI Bank Credit Card {#var#}. EMI request for
    {#var#} executed on {#var#}
    Transaction alert: 49.0 was used from your Flipkart gift card 6000172013334850 for order od117666705985700000 on Flipkart. The balance remaining in the card: 0.0. If you don’t
    Transaction alert: {#var#} was used from your
    {#var#} gift card {#var#} for order {#var#} on Flipkart. The balance remaining in the card: {#var#}.
    If you don’t recognize this transaction, please
  • Service ExplicitThese are the messages which require explicit consent from the customer, that has been
    verified directly from the recipient in a robust and verifiable manner and recorded by the consent registrar. It includes any service message which doesn’t fall under the service-inferred category.
    Note: The customer consent template needs to be linked to content templates (Optional currently)

    What can it be used for?

    • Messages to the existing customers recommending or promoting their other products or

     

     

    Actual Message
    Required Template Format
    Your Rs.500 exclusive voucher is UNUSED!! Redeem it on purchase of Rs.1,000 at Marks & Spencer. Use code 654321001 Valid till 31st Mar 2020! T&C.
    Your Rs.{#var#} exclusive voucher is UNUSED!! Redeem it on purchase of Rs.{#var#} at Marks & Spencer. Use code {#var#} Valid till {#var#}! T&C.
    Hi, In order to best serve you and others, could you click on mosl.co/ywq8FBJpAn to share your meeting experience with Motilal Oswal RM Raju Saha on 22nd
    Hi, In order to best serve you and others, could you click on {#var#} to share your meeting experience with {#var#}
    Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfill your financial needs in one click http://m.BajFin.in/Iphr8tFE
    Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfil your financial needs in one click {#var#}.

    Promotional

    Any message with an intention to promote or sell a product, goods, or service. Service content mixed with promotional content is also treated as promotional but These messages will be sent to customers after performing the preference and consent scrubbing function.
    Note: The customer consent template needs to be linked to content templates (Optional currently)
    Example
     
    Actual Message
    Required Template Format
    Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.3000. SMS “apply” to 5676766 TnC apply
    Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.{#var#}. SMS “{#var#}” to 5676766. TnC apply
    Pay JUST Rs 640* pm & get Rs 83,333 for 120 months or payout of Rs 1,00,00,000 With LIC*(Life Insurance Cover) For Your Family. http://px2.in/plklAD4Tls
    Pay JUST Rs {#var#} pm & get Rs {#var#} for
    {#var#} months or payout of Rs {#var#} With LIC (Life Insurance Cover) For Your Family.
    {#var#}
    YOU can win Rs 20,000 in Fantasy cricket use code 542321. Install Qureka Pro app now to WIN Click – https://speedsms.in
    YOU can win Rs {#var#} in Fantasy cricket use code {#var#}. Install Qureka Pro app now to WIN Click – {#var#}

      

    Transactional (Only for Bank OTPs)

    Any message which contains OTP and requires a banking transaction initiated by a bank to a customer will only be considered as transactional because This applies to all banks like national, scheduled, private, govt, and even MNC’s.
    What can it be used for?
    • OTP message required for completing a net-banking
    • OTP message required for completing credit/debit card transactions at a merchant
    Example 
     
    Actual Message
    Required Template Format
    824926 is the otp for trxn of INR 57.75 at zaak epayment services pv with your SBI card xx3931. OTP is valid for 10 mins. Pls do not
    share with anyone
    {#var#} is the otp for trxn of INR {#var#} at {#var#} with your SBI card {#var#}.
    OTP is valid for {#var#}. Pls do not share
    with anyone
    032456 is your OTP for fund transfer for amount Rs.3,000 to Ravi. OTP valid for 8 minutes. Do not share this OTP with
    anyone.
    {#var#} is your OTP for fund transfer for amount {#var#} to {#var#}. OTP valid for 8 minutes. Do not share this OTP with
    anyone.
    428684 is OTP for your eComm Txn for
    amount Rs.15,000. OTP valid for 8 minutes. Do not share this OTP with anyone.
    {#var#} is OTP for your eComm Txn for
    amount {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone
    369147 is OTP for your premium payment
    for amount Rs.34,000. OTP valid for 8 minutes. Do not share this OTP with anyone.
    {#var#} is OTP for your premium payment
    for amount {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone.
    852456 is your OTP for BillDesk Payment in NetBanking. OTP valid for 8 minutes.
    {#var#} is your OTP for BillDesk Payment in NetBanking. OTP valid for 8 minutes.
     

    Do’s for Content Template

    ·         Use promotional category for communications intended to be sent from numerical sender id                  only.

    • Transactional category to be used by banking enterprises only & for OTP messages during fund transfer; online payment; merchant transaction
    • Choose a relevant/recognizable name for templates
    • Use the message type as “TEXT” for all general messages & “Unicode” for regional
    • Variable {#var#} insertion to be required against values like the date; amount; a/c no; OTP; names;

    Don’ts for Content Template

    • Header selection against irrelevant
    • Selecting the “Transactional” category by non-banking
    • The invalid variable format in Using double spaces in templates (this can be pre-checked by verifying the template on notepad++ before template submission).
    • Templates with less than 6 char or variable insertion alone as a
    • Do not use external fonts or characters other than those that appear on the

     

     

     

     

     

    Template Registration Process for Jio DLT/Template Registration Process for Jio DLT/Template Registration Process for Jio DLT/