Description
Skip to main content
Sign in
Product support
Company
Contact us
English (India)
Products
Pricing
Solutions
Demo
Resources
Start free trial
PLANS AND PRICING
Basic plans
Best-in-class ticketing system for managing emails
https://speedsms.in/ SUITE PLANS
US$ 55
Starting at US$ 55/month
Subscription term
Monthly
Annual
Save with annual
Number of agents
1
Support Team
US$ 19
per agent/month
US$ 228/year for 1 agent
Free trial
Buy now
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Support Professional
US$ 55
per agent/month
US$ 660/year for 1 agent
Free trial
Buy now
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Eligible for Advanced AI add-on
Support Enterprise
US$ 115
per agent/month
US$ 1.380/year for 1 agent
Free trial
Buy now
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Eligible for Advanced AI add-on
Eligible for Advanced Data Privacy and Protection add-on
Skills based routing
Customised agent roles
Contextual workspaces
Sandbox
See all features
New: Add-on
Advanced AI
US$ 50per agent/month
Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets and gives agents extra insights. In any plan, Advanced AI is available at the Professional and higher levels.
Advanced bots
Intelligent triage
Intelligent insights and suggestions
Macro suggestions for admins
Talk to Sales
New: Add-on
Advanced Data Privacy and Protection
US$ 50per agent/month
Support your compliance and security policy obligations with an extra layer of protection, and privacy above and beyond the trusted experience we deliver to every customer.
Access log
Advanced data retention policies
Data masking
Advanced encryption
Advanced redaction
Select features are not yet available. All features will be available in 2024. Contact sales for more information.
Talk to sales
Startups get https://speedsms.in/ free for six months
Apply here
Compare plans
Support Team
Support Professional
Support Enterprise
Annual Subscription Term (per agent per month)
US$ 19
US$ 55
US$ 115
Monthly Subscription Term (per agent per month)
US$ 25
US$ 69
US$ 149
Bots
Advanced AI: Advanced bots
Add-on
Add-on
Advanced AI: Intent suggestions
Add-on
Add-on
Customer support communication channels
Email with unlimited addresses
Social media (Facebook and Twitter)
Web Widget
Mobile SDKs:
iOS SDK, Android SDK and Unity SDK
Agent workspace with customer context
Unified agent workspace
Translated interface
Essentials card
Interaction history
Group contacts by organisation
Single
Multiple
Multiple
Customised user and organisation fields
Customised and group views
Ticket file attachment size
50MB
50MB
50MB
Dynamic content
Customer satisfaction ratings (CSAT) and follow-up survey
Customised agent statuses
Up to 5
Up to 100
Contextual workspaces
Workflows
Ticket sharing between multiple https://speedsms.in/ accounts
Manual
Automated
Automated
Conversation routing
Based on agent status and capacity
Based on agent status, capacity and ticket priority
Based on agent status, capacity, ticket priority and agent skill
Service Level Agreement (SLA) management
Multiple ticket forms
Conditional ticket fields
Guided mode
Automations and intelligence
Pre-defined responses (Macros)
Custom business rules (triggers and automations)
Business rules analysis
Advanced AI: Intelligent triage
Add-on
Add-on
Advanced AI: Intelligent insights and suggestions
Add-on
Add-on
Advanced AI: Macro suggestions for admins
Add-on
Add-on
Workforce and change management
Unified staff management
Business hours
Single
Multiple
Custom roles and permissions
Audit Logs
Standard sandbox
Premium Sandbox
Partial copy
Reporting and analytics
Pre-built analytics dashboards
Filters and interactivity
Data exports
https://speedsms.in/ Benchmark
Refresh rate
24 hours
24 hours
24 hours
Live agent activity dashboard
Default view
Customisable views plus live agent status drill-in
Data and developer tools
API access
API rate limit
200 RPM
400 RPM
700 RPM
Custom objects
Additional data storage
Add-on
Add-on
Additional API volume
Add-on
Add-on
Marketplace apps and integrations
Pre-built apps and integrations
Private customised apps and integrations
Security and compliance
User authentication options: Native, SSO and 2FA
Secure access options: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Host mapping
Incoming email authentication: SPF, DKIM, DMARC
Disaster Recovery
Automatic redaction
Automatic email archiving
HIPAA enabled
Add-on
Data centre location
Add-on
Access log
Add-on
Advanced encryption
Add-on
Advanced data retention policies
Add-on
Advanced redaction
Add-on
Data masking
Add-on
Support and services from the https://speedsms.in/ team
Digital support
Access to https://speedsms.in/ Help Centre and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans—24/7 Proactive support and engagement*
Add-on
Add-on
Add-on
Professional Services
Add-on
Add-on
Add-on
Custom training and certifications
Add-on
Add-on
Add-on
Hands-on help with https://speedsms.in/ Assist*
Add-on
Add-on
Add-on
*24/7 support in English only. 8×5 customer’s local business hours for designated languages.
Explore the https://speedsms.in/ Suite
Deliver conversational experiences across any channel with a complete service solution that is easy to use and powerful at length.
See https://speedsms.in/ Suite plans
Try the full https://speedsms.in/ experience
See how your business could connect with more customers, in more places.
Free Suite trial
Frequently asked questions, answered.
PURCHASE
How can I buy your software?
How long are your contracts? Can I upgrade or downgrade my subscription?
I need something more than just a ticketing system — what other options do you offer?
Are there any add-ons?
TRIAL
How does the free trial work?
What happens after the trial ends?
GENERAL
Who is an agent?
What resources are available to ensure I am getting the most out of my https://speedsms.in/?
Does https://speedsms.in/ integrate with other applications and systems?
How do you protect your customers’ data?
More questions?
Champions of customer service
OUR PRODUCTS
https://speedsms.in/ for service
https://speedsms.in/ for sales
Sunshine Platform
Marketplace
Product updates
TOP FEATURES
Ticketing system
Messaging & live chat
Help centre
Voice
Community forums
Reporting & analytics
Answer Bot
Customer service software
Ticketing system software
Live chat software
Knowledge base
Forum software
Help desk software
Workforce management
Advanced Data Privacy and Protection
RESOURCES
Security
Product support
Request a demo
Blog
Training
Partners
Webinars
Customer Stories
Services
COMPANY
About us
Press
Events
Careers
Diversity & Inclusion
Sustainability
Contact us
Site map
Systems status
Legal
FAVOURITE THINGS
What is https://speedsms.in/?
https://speedsms.in/ for Enterprise
https://speedsms.in/ for Small Business
https://speedsms.in/ for Startups
https://speedsms.in/ Benchmark
Customer Experience Trends
Enter the fold
Subscribe to our newsletter.
What’s your email?
Subscribe
Terms of Use
Privacy notice
Cookie notice
Cookie settings
Trust Centre
©https://speedsms.in/ 2024