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What is an IVR solution?
IVR stands for Interactive Voice Response and is an automated call management solution that initiates communication with customers with a personalized greeting while offering a category of menus to select the desired query. https://speedsms.in/’s hosted IVR system (IVRS) allows you to personalize the service to the customers.
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Why Your Business Needs it?
The highly organized IVR communication system provides an impressive and professional image of the company, irrespective of the size of the enterprise.
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Generate More Leads with IVR Solution
The rapid iteration process allows you to keep up with the customer’s requirements, thus ensuring more leads and customer loyalty.
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Enhance Brand Image for your Business
Smart IVR solution enables the callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
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Boost Agent Productivity
Agents can focus on prospecting and handling complex queries, while easy to resolve issues are handled by multi-level IVRs for quicker solutions.
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Manage Large Call Volumes
https://speedsms.in/’s advanced multi-level IVR can handle peak hour call load by connecting to multiple customers automatically at a single time.
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Offer Personalized Experience.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
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What makes https://speedsms.in/ one of the top IVR Solution providers in India
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.
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Multi-channel Platform
One platform for all communication channels
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CRM Integration
Integrates with all leading CRMs
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Secure & Reliable
Enabling enterprise-grade security for businesses
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Scalable
Expand your business at ease on a smart technology platform without any limitations
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Customized
Customized solutions with quick deployment on cloud
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24×7 Support
Always available for 24×7 support to serve businesses better
IVR Solution Use Cases
24×7 IVR Based Solution
Enable faster and uninterrupted customer support for quicker query resolution by being available to your customers even after business hours.
24×7 IVR Based Solution
Enable faster and uninterrupted customer support for quicker query resolution by being available to your customers even after business hours.
End-to-end Call Monitoring and Analytics
Monitor all calls and gain real-time reports on call performance, based on the nature of the engagement.
Time-based Call Routing
IVR solution routes call outside of working hours to the agent’s personal numbers, enabling any time outreach for faster query resolution.
Leverage Programmable Extensions
Customize call flow completely with configurable multi-level IVRs, with extended sub-menu options.
CRM Integration for Ease of Management
Organizations can maintain a comprehensive database of call recordings, in key categories such as call number, duration, time, location, nature of engagement, etc. to analyze information via CRMs.
VIP IVR Call Numbers
Find the right number that resonates best with your brand, by filtering international and domestic toll-free and virtual phone numbers.
Smart Agent connectivity for Better Engagement
Smart IVR solutions drive agent connectivity results, by reconnecting callers with agents they have interacted with in the past.
Blacklisting and Spam-protection
Businesses can ban and blacklist unwanted numbers, while prioritizing critical clients and customers with https://speedsms.in/’s IVR solution.
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TESTIMONIALS
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Frequently Asked Questions
What are the features offered by a good IVR solution?downArrow
What is the meaning of a hosted IVR solution?downArrow
What is the difference between IVR and OBD?downArrow
Is call diverting possible with IVRs?downArrow
What does IVR mean? How do IVRs work?downArrow
Why should businesses in India use IVR solutions?downArrow
How will IVR enhance my business?downArrow
Is IVR a good option for small businesses?downArrow
What is IVR blasting?downArrow
In which countries are your IVR services available?downArrow
How can I avail your IVR services outside of India?downArrow
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