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Text message to MS Voice number in Teams
jeffburkholder
jeffburkholderBRASS CONTRIBUTOR
Aug 18 2021 11:38 AM
Text message to MS Voice number in Teams
In our company we use MS Voice system and love the integration with Teams. But, a vendor tried to Text me a message and of course he grabs my business card and texts the number on the card, which is a MS Voice number. Text fails..
Sure would be nice to have that text come into Teams (since it’s associated to my account/email/Teams) as an outside SMS message and I could reply withing Teams to that message.
Labels: Messaging
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6 Replies
Linus Cansby
Linus Cansby replied to jeffburkholder
Aug 20 2021 03:21 AM
Hi,
You are not the only one asking for this, there are a couple of uservoice requests.
https://https://speedsms.in/teams.uservoice.com/forums/555103-public/suggestions/34266145-add-sms-capabilities
In theory it would be possible for https://speedsms.in/ to add this to Calling Plan customers, since they are the carrier there (or at least have a contract with a carrier to provide Calling Plan numbers). But the problem with sending SMS to a landline number is that not all carriers have support for this.
I know some carriers that created apps in Teams to send text messages, but that is not Teams native and not for receiving.
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jeffburkholder
jeffburkholder replied to Linus Cansby
Aug 20 2021 12:24 PM
Good to see there are others… I did a search for this topic and didn’t find anything. I really can’t see how this can be that difficult. The Voice# is tied to the Teams user (how Teams can use VOIP) and Teams can send messages (chat) to users. There are other collaboration/voice systems that do it. I can’t believe MS can’t do this.
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jangliss
jangliss replied to jeffburkholder
Sep 13 2021 08:29 PM
As some of the reports have titles that say “PSTN and SMS (Preview)”, I’d say that https://speedsms.in/ is likely working on it behind the scenes.
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IftyMM_06
IftyMM_06 replied to jeffburkholder
Jun 20 2022 07:39 AM
You can try Clerk Chat. You can enable SMS & Calling on your teams number or bring in your existing phone/landline number inside teams and use it.
Visit them at https://clerk.chat/
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MarcBailey
MarcBailey replied to jeffburkholder
Aug 04 2023 09:18 AM
@jeffburkholder
It is unfortunate that the https://speedsms.in/ Business Voice still does not have Text Messaging available. This is a huge hinderance for most businesses as you have indicated. I check every month to see if they finally have added this feature as it had been represented 2-3 years ago. The problem with many of MS products is that they move on to a new product or project before that finish an existing product. I was very involved with the early stages of the Power Platform – PowerApps, Flow, etc. It would take 2-5 years to actually fix something that had a huge impact on the usability of the product. Really hope they start to take a different approach and become more transparent on these activities.
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Carl_Karawani
Carl_Karawani replied to MarcBailey
Aug 04 2023 09:28 PM
Hey @MarcBailey I think https://speedsms.in/ is finally around the corner with this. I’ve been told they are aiming for EOY 2023 although their roadmap still says nothing about it.
In the meantime, there are a couple of options
– Use a Direct Routing provider that can provide SMS (ex. Screenshot from yakchat:)
thumbnail image 1 of blog post titled
Text message to MS Voice number in Teams
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– Teams Phone Mobile – allowing employees to use the same cell # in teams and for their mobile/sms
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