Description
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Features Pricing Recognition Customers
Deliver faster support with an easy-to-use helpdesk software
WITH FRESHDESK, YOU CAN
Reduce ticket volume by 27%
Improve average handle time by 25%
Close tickets up to 75% faster
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Freshdesk LP 3
Engage in customer conversations — anytime, anywhere
Offer real-time assistance remotely
Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are – all you need is a laptop or a cellphone.
Automate routine workflows
Let your support operations run on autopilot while you focus on having meaningful conversations.
Deflect common customer questions
Document FAQs, how-tos, and help-guides to help your customers and your team find answers quickly.
Gather insights effortlessly
Keep tabs on team and agent workload and performance with custom reports and live-dashboards that capture data in real-time.
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Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans
Freshdesk
Customer Service Suite
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Free
Get going for free
₹0
Up to 10 agents
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Integrated ticketing across email and social
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Out-of-the-box analytics and reporting
Choose your data center location
Team collaboration
24×7 email support
Growth
Intuitive, industry-leading support for growing businesses
₹999
/agent/month, billed annually
₹1199
/agent/month, billed monthly
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Everything in Free and…
Automation
Collision Detection
1000+ marketplace apps
In-depth helpdesk report
SLA management & business hours
Custom Email Server
Custom Ticket Views
Custom ticket fields & status
Custom SSL
Easily track time spent by agents on tickets
24×5 phone support
ProPOPULAR
Advanced automation for high performance
₹3599
/agent/month, billed annually
₹4299
/agent/month, billed monthly
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Everything in Growth and…
Multiple products
Includes up to 5000 Collaborators
Round-robin routing
Custom Roles
Custom objects
Custom Reports and Dashboards
Segment customers for personalized support
Customer journey
Canned forms
Manage versions in knowledge base
Community forums
Extendable API Limits
CSAT surveys & reports
Multiple SLA policies & business hours
SLA reminder & escalation
Multilingual knowledge base
Custom apps
Average handling Time (AHT)
Custom Metrics
Report Sharing
Enterprise
Fully featured with bots for enterprise-level support
₹5699
/agent/month, billed annually
₹6899
/agent/month, billed monthly
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Everything in Pro and…
Assist bot FREDDY
Email bot FREDDY
Auto-triage FREDDY
Article suggester FREDDY
Canned response suggester FREDDY
Unlimited products
Sandbox
Easily manage agent shifts across time zones
Audit log
Skill-based routing
Knowledge base approval workflow
Flexible knowledge base hierarchy
IP range restriction
Why choose Freshdesk?
Get started in minutes
Start supporting your customers in no time without requiring an expensive onboarding plan or excessive hand-holding.
Keep your team on the same page
Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.
Increase your capabilities
Boost your support strategy by integrating with 650+ apps on the Marketplace and resolve tickets more efficiently.
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Leading industry experts recommend Freshdesk
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Trusted by 60,000+ customers worldwide
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“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
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Vaughan Potter
Head of Customer Services
Hamleys
Read full case study
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14-day free trial. No credit card required. No strings attached.
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